How can I follow up on enquiries from my Google Business Profile?
Your Google Business Profile can send customers to your website or phone. Handbuilt reviews those incoming paths and scopes a workflow that records requests, notifies you and supports follow-up through the channels your business actually uses.
The problem
Someone finds your business on Google and visits your website or calls while you are working. The enquiry needs a clear next step and a person responsible for it.
How it works
- 1
Check the website and contact options currently available on your profile.
- 2
Map each supported channel to your existing form, inbox or phone workflow.
- 3
Define notifications, follow-up rules and when a person takes over.
- 4
Test an incoming enquiry and its failure path before relying on the setup.
What you get
- A scoped incoming-enquiry workflow
- Agreed supported channels
- Clear owner notifications
- A tested handoff and failure process
Recommended package
AI Starter System
Live in ~5 business days
One AI worker, live in days.
Request this buildCommon questions
Does this improve my local ranking?
This workflow focuses on what happens after a customer contacts you. It does not promise a ranking improvement. Business information and search visibility can be reviewed separately.
Does this connect to Google's former messaging or Q&A API?
No. Those former integrations were discontinued. We review the website, phone and eligible contact options currently available before promising an integration.
Can you support text messages or WhatsApp?
That depends on the available profile options, the channel you use and the agreed implementation. We check those requirements during scoping.
Want this built for your business?
Tell us about your setup and we'll send a plan and a fixed quote within one business day.