AI Automation for Clinics & Medical Offices
A clinic AI front-desk system handles appointment booking, sends reminders to reduce no-shows, manages after-hours intake, and answers common administrative questions. Starts at $3,500 CAD. Front-desk and admin scope only — the AI does not give medical advice.
The problem
Clinic front desks spend a large portion of every day handling the same calls: booking appointments, confirming times, answering questions about hours and location, and managing cancellations. After hours, calls go to voicemail and patients book elsewhere or show up without a confirmed slot.
What this looks like in practice
Say a physiotherapy clinic fields 40–60 calls a day during peak hours. Most are appointment requests, reschedules, and questions about parking or insurance coverage. Two front-desk staff handle this alongside check-ins and administrative paperwork — meaning phones often go unanswered during busy periods. An AI receptionist could handle routine booking requests, confirm appointment details, and send automated reminders to reduce no-shows.
After-hours calls are particularly high-value: patients who can't reach a clinic during the day often book with whoever responds first. An AI that answers after hours, captures the appointment request, and confirms it by text means those patients don't leave for the next clinic in search results. The exact impact depends on call volume and how many after-hours requests currently go unanswered.
How it works
- 1
Discovery call — we map your booking flow, common patient questions, and after-hours needs
- 2
Scoped proposal — fixed price, admin and front-desk scope defined clearly upfront
- 3
Build and test — connected to your calendar system, tested with realistic scenarios
- 4
Handoff and optional Care Plan — $99/mo CAD for ongoing adjustments and updates
What a clinic AI worker handles — and what it doesn't
A clinic AI system is scoped strictly to front-desk and administrative tasks: booking, reminders, directions, hours, general FAQ, and intake form collection. It does not triage symptoms, give medical guidance, provide clinical recommendations, or handle anything requiring a regulated health professional. Patients asking clinical questions are directed to call or speak with staff.
- Appointment booking and rescheduling
- Automated reminders (text or email)
- After-hours intake and callback requests
- New patient intake form delivery
- FAQ: hours, location, parking, accepted insurance
Privacy and data handling
Patient data is handled carefully. We discuss data residency, retention, and access controls during scoping. We are not a covered entity under PIPEDA/PHIPA and cannot provide compliance guarantees — your clinic's compliance obligations remain with you and your legal/privacy advisors. We build around the constraints you provide and flag anything that needs your review.
Which clinics benefit most
Clinics with high call volume, limited front-desk capacity, and a significant after-hours call load see the clearest return. Physiotherapy, chiropractic, massage therapy, and specialist offices all fit this profile. Larger multi-practitioner practices can particularly benefit from the booking and reminder system reducing no-shows across multiple schedules.
What you get
- AI receptionist handling routine booking calls and appointment questions
- Automated appointment reminders reducing no-shows
- After-hours intake capturing appointment requests when staff are unavailable
- FAQ handling for hours, location, insurance questions, and directions
- New patient intake form collection before the first visit
- A system that stays strictly within front-desk and admin scope — no clinical decisions
Recommended package
AI Business System
Live in 2–3 weeks
Fixed price in CAD · USD / AUD / NZD quotes on request. Built remotely for small businesses across Canada, the US, Australia & New Zealand.
2–4 connected AI workers, one system.
Get this built for your businessCommon questions
No. The system is scoped strictly to front-desk and administrative tasks. It books appointments, sends reminders, answers questions about hours and location, and collects intake forms. If a patient asks a clinical question, it directs them to call or speak with a staff member.
Want this built for your business?
Tell us about your setup and we'll send a plan and a fixed quote within one business day.