AI Customer Support Agent
Handbuilt builds a support agent trained on your product catalogue, policies, warranty terms and common issues. It handles first-contact questions on chat, email and SMS, resolves what it can, and escalates to a human only when the issue is genuinely outside its scope. Pricing starts at $2,500 CAD for a full multi-channel setup.
The problem
When the same questions — 'what's your return policy?', 'where's my order?', 'do you service my area?' — consume an hour of your day, that's an hour not spent on work only you can do.
What this looks like in practice
Imagine a Coquitlam appliance repair shop with three technicians fielding maybe 30–40 calls and emails a week — most of them 'how much to fix a dishwasher' or 'do you carry Samsung parts.' An AI support agent could handle those on the spot, so the technicians are only picking up the phone for booked jobs and genuinely complex diagnostics. The exact split depends on your call mix, but for shops where most questions are predictable, the ratio of human-handled calls tends to drop substantially.
How it works
- 1
We audit your most common support questions and resolutions
- 2
We train the agent on your policies, products, service area and tone
- 3
We connect it to your email inbox, website chat and SMS number
- 4
We monitor the first two weeks for gaps and retrain as needed
What you get
- First-contact resolution for your most common support questions
- Consistent answers across chat, email and SMS
- Human escalation routing with full conversation context
- Monthly review of unresolved queries to keep training current
Recommended package
Business AI System
Live in 2–3 weeks
A connected system that runs the boring parts.
Build my support agentCommon questions
It says so, collects the customer's contact details, and routes the ticket to you with the full conversation attached. It never makes things up or gives a wrong answer confidently.
Want this built for your business?
Tell us about your setup and we'll send a plan and a fixed quote within one business day.