How to Automate Review Requests
To automate review requests, trigger a personalised ask right after a job is completed or an appointment ends, send it by text or email with a direct link to your review page, and follow up once if there's no response. Timing and a one-tap link are what turn happy customers into the reviews that win local search.
How it works
- 1
Pick the trigger — job completed, invoice paid, or appointment finished.
- 2
Send a short, personalised request by text or email with a direct review link.
- 3
Make it one tap — link straight to your Google (or preferred) review page.
- 4
Follow up once, politely, if there's no response after a day or two.
- 5
Route any unhappy feedback to you privately before it becomes a public review.
Why timing and routing matter
Ask at the moment a customer is happiest — right after the work is done — and make leaving a review effortless. Routing unhappy feedback to you first (rather than straight to a public page) lets you fix issues privately and protects your rating. We build both into the flow.
What you get
- Automatic review asks at the perfect moment
- One-tap links that lift response rates
- A gentle follow-up that catches non-responders
- Private routing for unhappy feedback
Common questions
Asking all customers for honest reviews is fine; selectively soliciting only positive ones or gating reviews can violate platform policies. We build a compliant flow that asks everyone and routes concerns to you privately.
Want this built for your business?
Tell us about your setup and we'll send a plan and a fixed quote within one business day.