What is an AI Receptionist OS for a local business?
AI Receptionist OS is Handbuilt's flagship: one hosted system that runs your entire front desk so you never lose a lead in the gaps. It answers calls and texts, books jobs into your calendar, sends quotes, chases reviews, and follows up with every lead automatically — all on one dashboard, with nothing for you to stitch together. It's meant to cover the kind of front-desk work you'd otherwise hand to a part-time receptionist or a patchwork of separate apps. Pricing is $1,500 onboarding, then from $349/mo, fully hosted with calls and AI usage included.
The problem
You've patched together a receptionist, a texting app, a booking link, a review tool and a follow-up reminder — and leads still slip through the cracks between them because nothing talks to anything else.
What this looks like in practice
Take a busy Surrey HVAC company fielding maybe 40–50 calls and a dozen website and text inquiries a week, with one person trying to answer the phone, send quotes and remember to follow up — usually while on a job. A few calls a week go to voicemail, a couple of quotes never get sent, and review requests almost never happen. Running it all through one Receptionist OS means the calls get answered and booked, the quote goes out the same day, every closed job triggers a review ask, and any lead that goes quiet gets a follow-up text — all visible on one screen instead of five apps. The exact lift depends on how many leads are currently falling through the gaps, but closing those gaps is usually where the recovered revenue sits.
How it works
- 1
We map your whole front desk — how calls, texts, quotes, bookings and follow-ups flow today — and where leads currently leak
- 2
We connect the pieces: Twilio for calls and SMS, Google Calendar for booking, your CRM, Stripe for deposits, and Google Business for reviews
- 3
We configure the AI to answer, qualify, book, quote and chase reviews in your voice, with rules you approve before go-live
- 4
We host and run it on one dashboard, watch the first 30 days of live conversations, and tune the flows that need it
What you get
- A hosted system that answers calls and texts, books jobs, sends quotes and chases reviews
- Automatic follow-up on every lead so none goes cold from neglect
- One dashboard showing every call, message, booking and review in one place
- Integrations with Twilio, Google Calendar, your CRM, Stripe and Google Business — calls and AI usage included in the monthly fee
Common questions
AI Receptionist Setup is the entry point — one AI that answers and books calls. Receptionist OS is the whole front desk: calls, texts, booking, quotes, reviews and lead follow-up running together on one dashboard, fully hosted and managed. If you just need calls answered, start with the setup; if you want the entire front desk on autopilot, this is it.
Want this built for your business?
Tell us about your setup and we'll send a plan and a fixed quote within one business day.